See the screen, open a shell, fix the problem. Connect your support team to devices wherever they are, with nothing to set up on site.
Hardware video encoding on the device gives a smooth, sharp picture. Shell, file transfer and session recording are built in.
Define how devices should be set up, roll changes out in stages, and see which devices match. The agent keeps itself up to date.
New devices enroll themselves on first boot and pick up the right settings for their store. No technician visit needed.